Terms and Conditions – 92dad Online Gaming Platform

1. Acceptance of Terms

By accessing, browsing, or registering on the 92dad platform — whether through the website, the mobile app, or any other access point — you confirm that you have read, understood, and agreed to be bound by these Terms and Conditions in their entirety. These terms form a legally binding agreement between you (the player) and 92dad.

If you do not agree with any part of these terms, you must not use the 92dad platform, create an account, make any deposit, or participate in any gaming or betting activity offered on this site. Continued use of the platform following any updates to these terms constitutes your acceptance of the revised version.

2. Eligibility and Registration

To register and use a 92dad account, you must meet the following requirements:

• You must be at least 18 years of age. 92dad is strictly an adult platform and we do not permit any person under the age of 18 to register, play, or hold an account.
• You must be accessing the platform from a jurisdiction where online gaming and sports betting are not explicitly prohibited for your personal use.
• You must register using your own true and accurate personal information. Providing false, incomplete, or misleading information during registration is a violation of these terms and may result in immediate account suspension.
• You must not be a current employee, contractor, or close family member of an employee or contractor of 92dad.

One registered account is permitted per person, per household, per device, and per IP address. Holding multiple accounts — whether under different names or the same — is strictly prohibited. If multiple accounts are discovered, all associated accounts may be closed and any balances forfeited.

3. Account Responsibilities

You are solely responsible for maintaining the confidentiality of your account login credentials, including your username and password. 92dad will never ask you for your password via email, chat, or phone. Do not share your login details with anyone.

Any activity that takes place on your account — including bets placed, withdrawals requested, or bonuses claimed — is considered to be authorised by you unless you have previously notified us in writing that your account security has been compromised.

If you believe your account has been accessed without your authorisation, you must contact 92dad support immediately. We will investigate and may suspend the account pending the outcome of that review.

• Keep your contact details, including mobile number and email address, up to date at all times.
• Do not allow any other person to use your account to deposit, play, or withdraw.
• Log out of your account when using a shared device.
• Use a strong, unique password that you do not use on other platforms.

4. Deposits and Payments

92dad accepts deposits in PKR via JazzCash, Easypaisa, Raast, bank transfer, debit and credit cards, and mobile wallets. All deposits must be made from a payment method that is registered in your own name. Third-party deposits — i.e., payments made from an account belonging to someone other than the registered player — are not accepted and will be returned if detected.

Minimum and maximum deposit limits may apply depending on your selected payment method. These limits are displayed in the cashier section at the time of deposit. Limits may change from time to time and the most current figures shown in the cashier are the operative amounts.

• Deposits are processed in PKR and credited to your account balance in PKR.
• 92dad does not charge deposit fees on its end, though your payment provider may apply their own charges.
• Deposits are generally credited instantly or within a few minutes depending on the payment method.
• If a deposit does not appear in your account within 30 minutes, contact support with your transaction reference for investigation.

5. Withdrawals

Withdrawal requests must be made to the same payment method used for the most recent deposit wherever possible. This is a standard anti-money laundering requirement and applies to JazzCash, Easypaisa, Raast, bank transfers, and card payments.

Before any withdrawal can be processed, your account must have completed the KYC (identity verification) process. Withdrawal requests submitted before KYC completion will be placed on hold until verification is finished.

• Minimum withdrawal amounts apply and are shown in the withdrawal section of the cashier.
• JazzCash and Easypaisa withdrawals are typically processed within 2 hours during normal operating hours.
• Bank transfer withdrawals may take 1–3 working days depending on your bank.
• 92dad does not charge withdrawal fees. The amount you request is the amount sent to your payment method.
• Withdrawal requests may be delayed or held if there is an active bonus wagering requirement on your account or if a security review is in progress.

6. Bonuses and Promotions

92dad offers a range of bonuses and promotional offers including welcome bonuses, reload bonuses, free spins, and sports betting promotions. Each promotion has its own set of specific terms displayed on the promotions page. The general principles below apply to all offers unless a specific promotion states otherwise.

• Bonuses are available to eligible registered players only. One bonus per player, per household, per IP address, and per device applies unless stated otherwise.
• All bonuses carry a wagering requirement which must be completed before bonus funds or winnings derived from bonus funds can be withdrawn. The wagering requirement for each offer is clearly stated on the promotions page.
• Bonuses must be claimed within the stated validity period. Unclaimed or expired bonuses will not be reinstated.
• 92dad reserves the right to withdraw any bonus offer at any time. If a bonus is withdrawn while you are actively wagering through it, any remaining bonus balance will be removed but any real money balance already separated from the bonus will be retained.
• Using more than one account to claim a single bonus, using automated software to meet wagering requirements, or any other form of bonus abuse will result in immediate cancellation of the bonus and may result in account closure.
• Certain games may contribute differently to wagering requirements. Slots typically contribute 100%, while live casino games and sports betting may contribute at a lower rate. The specific contribution rates are shown in each promotion's terms.

7. Gameplay and Betting Rules

All games and sports betting markets on 92dad are provided for entertainment. Results are determined by certified random number generators for casino and slot games, and by actual sporting outcomes for betting markets. 92dad does not manipulate results in any way.

By placing a bet or starting a game session, you accept the rules of that specific game or betting market. In the event of a discrepancy between what is displayed on screen and the outcome recorded on the 92dad server, the server record is considered the authoritative source.

• Bets and game rounds that have been accepted and confirmed cannot be cancelled by the player.
• In sports betting, if an event is cancelled or abandoned before a result is determined, bets will typically be voided and stakes returned. Specific rules for each sport are available in the sports betting section.
• For cricket and PSL betting, live in-play markets operate on a best-effort basis during matches. In the event of connectivity issues affecting the player, bets already accepted and confirmed remain valid.
• Maximum bet limits apply per game and per market. These are displayed within the game or betting interface.
• 92dad reserves the right to void bets placed as a result of an obvious pricing or odds error.

8. Prohibited Conduct

The following activities are strictly prohibited on the 92dad platform. Engaging in any of the below may result in immediate account suspension, cancellation of all pending withdrawals, forfeiture of balances, and permanent ban from the platform.

• Registering more than one account or assisting others to do so in order to claim multiple bonuses.
• Using automated software, bots, scripts, or any other artificial means to place bets, generate game outcomes, or meet wagering requirements.
• Exploiting software errors, bugs, or glitches for financial gain. Any winnings obtained through exploitation of a technical error will be voided.
• Collusion with other players to manipulate game outcomes or betting markets.
• Using the platform for any form of money laundering, fraud, or other illegal financial activity.
• Chargebacks — initiating a chargeback with your payment provider after funds have been used for gameplay. Chargebacks are treated as a breach of these terms and the full amount may be pursued for recovery.
• Providing false identity information or impersonating another person during registration or verification.

9. Identity Verification (KYC)

92dad is required to verify the identity of players as part of standard anti-money laundering (AML) and know-your-customer (KYC) procedures. This process is standard across online gaming platforms and is designed to protect both players and the integrity of the platform.

You may be asked to provide the following documents at various stages — typically before your first withdrawal or when significant activity occurs on your account:

• A copy of a valid government-issued photo ID such as a CNIC (National Identity Card) or passport.
• Proof of address — a recent utility bill, bank statement, or other official document showing your name and residential address.
• Proof of payment method — a screenshot or confirmation showing that the payment method used to deposit is in your name.

Documents should be clear, unedited, and show all four corners of the document. KYC reviews are typically completed within 24–48 hours of document submission. Withdrawals will be held pending KYC completion and released promptly once verification is approved.

Failure to provide requested verification documents within a reasonable timeframe — typically 30 days of request — may result in account suspension and potential forfeiture of any bonus balances held at the time.

10. Privacy and Data

92dad collects and processes personal data as described in the Privacy Policy. By registering an account, you consent to the collection and use of your personal information as outlined in that document. The Privacy Policy covers what data is collected, how it is stored, how long it is retained, and your rights in relation to your data.

92dad does not sell personal data to third parties. Data may be shared with payment processors, identity verification providers, and fraud prevention services solely for the purpose of operating the platform and fulfilling regulatory obligations.

You may request a copy of the personal data held about you or request deletion of your account data by contacting our support team. Some data may need to be retained for legal or regulatory compliance purposes even after an account closure.

11. Responsible Gaming

92dad is committed to providing a safe gaming environment for adults. We offer a range of tools to help players manage their gaming activity within healthy and comfortable limits. These tools are available from within your account settings at any time.

• Deposit Limits: Set a daily, weekly, or monthly cap on how much you can deposit. Limits can be reduced immediately but increases require a cooling-off period.
• Session Time Limits: Set a maximum session duration. The platform will remind you when your session limit has been reached.
• Self-Exclusion: Temporarily or permanently exclude yourself from the platform. During self-exclusion, your account will be suspended and marketing communications stopped.
• Reality Checks: Periodic notifications during gameplay to inform you of how long you have been playing.

If you feel your gaming is becoming difficult to manage, we encourage you to use these tools or speak to our support team. The Responsible Gaming page contains detailed guidance and further resources for players who need additional support.

92dad does not extend credit to players and does not encourage players to chase losses. Gaming should always be treated as entertainment with a defined budget, not as a means of generating income.

12. Limitation of Liability

92dad provides the platform on an "as available" basis. While we work hard to maintain uptime and a smooth experience, we cannot guarantee that the service will be available without interruption or free from technical issues at all times.

• 92dad is not liable for any loss of winnings, deposits, or game progress resulting from network issues on the player's end, device failure, or connectivity problems outside the platform's control.
• 92dad is not liable for any indirect, consequential, or incidental losses resulting from the use or inability to use the platform.
• In the event of a technical fault that affects a game outcome, 92dad's liability is limited to refunding the stake placed in that round.
• 92dad reserves the right to suspend, modify, or withdraw any game, market, or service at any time without prior notice.

13. Amendments to These Terms

92dad reserves the right to update or amend these Terms and Conditions at any time. When changes are made, the updated version will be published on this page with a revised effective date. For significant changes that affect player rights or platform rules, we will make reasonable efforts to notify registered players via email or in-platform notification.

It is your responsibility to review these terms periodically. Continued use of the 92dad platform after any amendments have been published constitutes your acceptance of the updated terms. If you do not agree with a revised version of the terms, you should stop using the platform and contact support to discuss your account.

14. Account Termination

You may close your 92dad account at any time by contacting customer support. Upon closure, any real money balance remaining after the settlement of active bets will be returned to your registered payment method, provided KYC verification has been completed and there are no outstanding investigations on the account.

92dad reserves the right to suspend or permanently close any account that is found to be in breach of these terms, involved in suspicious or fraudulent activity, or operating in a manner that is harmful to other players or the integrity of the platform. In cases of fraudulent activity, balances may be forfeited and the matter referred to relevant authorities.

• Bonus balances are non-withdrawable at the point of account closure unless the wagering requirement has already been fully met.
• Accounts closed due to self-exclusion requests will not be reopened during the exclusion period under any circumstances.
• Following account closure for reasons other than self-exclusion, you may contact support to discuss reactivation after a cooling-off period.

15. Contact Us

If you have any questions about these Terms and Conditions, need clarification on any point, or want to raise a complaint or dispute, our customer support team is available 24 hours a day, 7 days a week via live chat on the platform.

You can also reach us at:

• Email: [email protected]
• Live Chat: Available directly on the platform after logging in

We aim to respond to all email queries within 24 hours. Live chat responses are typically immediate during peak hours. If you have a complaint that cannot be resolved through our support team, please refer to the relevant section of the Responsible Gaming page for further guidance on escalation options.