Privacy Policy – 92dad Online Gaming Pakistan

1. Introduction

This Privacy Policy applies to all users of the 92dad platform — including the website, mobile app, and any related services offered under the 92dad brand. It sets out how we collect, use, store, and protect your personal information, and explains your rights in relation to the data we hold about you.

When you create an account with 92dad, make a deposit, play a game, place a bet, or simply browse the platform, certain personal data is generated or provided. We process this data to provide you with the gaming service, process payments in PKR, maintain account security, and meet our obligations in relation to responsible gaming and anti-money laundering requirements.

We do not sell, rent, or trade your personal information with third parties for their own commercial purposes. Any data sharing that does occur is strictly limited to what is necessary to operate the platform and is covered in detail in the Data Sharing section below.

2. Data We Collect

The personal data we collect falls into several categories depending on how you interact with 92dad. Below is a clear breakdown of what we collect and when.

We collect only data that is necessary for the purpose it is being gathered for. We do not collect sensitive data categories such as racial or ethnic origin, religious beliefs, or health data unless you voluntarily provide this in connection with a responsible gaming support request.

3. How We Use Your Data

Your personal data is used for the following purposes on the 92dad platform:

• Account management: Creating and maintaining your 92dad account, processing logins, and keeping your profile details up to date.
• Payment processing: Handling deposits and withdrawals in PKR via JazzCash, Easypaisa, Raast, bank transfers, cards, and mobile wallets. Your payment data is shared with your chosen payment provider solely to process your transaction.
• Identity verification (KYC): Verifying your identity in line with anti-money laundering requirements before processing withdrawals or when triggered by account activity thresholds.
• Customer support: Responding to your queries, resolving disputes, and maintaining records of support interactions for quality and follow-up purposes.
• Responsible gaming: Monitoring account activity to identify patterns that may indicate problem gaming, and facilitating the use of deposit limits, session controls, and self-exclusion tools.
• Fraud and security: Detecting and preventing fraudulent activity, unauthorised account access, and abuse of bonuses or payment systems.
• Platform improvement: Analysing aggregated usage data to improve game offerings, page performance, and overall user experience on the platform.
• Marketing communications: Sending you information about promotions, bonuses, and platform updates where you have opted in to receive such messages. You can opt out at any time.

4. Legal Basis for Processing

Every time 92dad processes your personal data, we do so on one of the following legal grounds:

• Contractual necessity: Processing required to deliver the service you signed up for — account creation, payment handling, game access, and withdrawal processing.
• Legal obligation: Processing required to comply with anti-money laundering (AML) rules, identity verification obligations, and financial record-keeping requirements.
• Legitimate interests: Processing carried out in the genuine business interests of 92dad, such as fraud prevention, platform security, and service improvement, where those interests do not override your privacy rights.
• Consent: Processing based on your voluntary agreement — most commonly for marketing communications. Where consent is the basis, you can withdraw it at any time without affecting other processing.

5. Data Sharing

92dad does not sell your personal data. We share your information only with trusted third parties where it is strictly necessary to operate the platform. All third-party processors we work with are contractually required to handle your data securely and only for the purposes specified.

• Payment providers: JazzCash, Easypaisa, Raast, partner banks, and card processors receive the minimum information needed to process your PKR transactions.
• Identity verification providers: KYC and document verification services receive your identity documents and personal details to verify your account.
• Fraud prevention services: Risk management tools may receive account and transaction data to detect and prevent fraudulent activity.
• Game providers: Third-party casino game and sports betting content providers may receive a player session token and relevant account data to deliver the game content.
• Legal authorities: We may share data with law enforcement or regulatory bodies when required to do so by a valid legal request or court order.

6. Payment Data and PKR Transactions

All financial transactions on 92dad are processed in PKR. When you make a deposit or request a withdrawal via JazzCash, Easypaisa, Raast, bank transfer, or card, relevant payment details are shared with that payment provider to complete the transaction. 92dad does not store full card numbers or mobile wallet PINs on its own servers.

Transaction records — including deposit amounts, withdrawal requests, dates, and payment methods — are retained as part of your account history. This data is used for account management, customer support, fraud monitoring, and compliance with financial record-keeping obligations.

All payment data in transit between your device and our servers is encrypted using SSL/TLS protocols. Our payment integrations with JazzCash, Easypaisa, and banking partners follow industry-standard security practices for financial data handling in Pakistan.

7. Cookies and Tracking Technologies

92dad uses cookies and similar tracking technologies to operate core platform functions, improve user experience, and understand how players use the site. Here is a breakdown of the types of cookies used:

• Essential cookies: Required for the platform to function. These include session management cookies that keep you logged in, security tokens, and preference settings. These cannot be turned off without breaking core platform functionality.
• Performance cookies: Collect anonymised data on page visits, load times, and navigation paths to help us identify and fix performance issues. No personally identifiable information is collected through these cookies.
• Functional cookies: Remember your preferences such as language settings, preferred payment method display, and game lobby layout choices.
• Analytics cookies: Help us understand aggregate player behaviour patterns. This data is used to improve game selection, page layout, and promotional targeting. Analytics data is not linked to individual player identities for reporting purposes.

You can manage cookie preferences through your browser settings. Disabling non-essential cookies will not prevent you from using the core features of the 92dad platform, though some personalisation features may not function as expected.

8. Data Retention

We retain personal data only for as long as is necessary for the purposes it was collected. The retention periods we apply are as follows:

• Active account data: Retained for the full duration your account is open and active on the platform.
• Financial and transaction records: Retained for a minimum of five years following the last transaction or account closure, in line with standard financial record-keeping requirements.
• KYC documents: Retained for five years after account closure or the completion of the relevant transaction, whichever is later.
• Support communications: Retained for up to two years after a support ticket is closed, or longer if the matter relates to an unresolved dispute.
• Marketing preferences: Retained until you withdraw consent or close your account.

After the applicable retention period, your data is securely deleted or anonymised so that it can no longer be linked back to you as an individual.

9. Data Security

Protecting your personal data is a core part of how 92dad operates. We have implemented a range of technical and organisational security measures designed to protect your information against unauthorised access, loss, alteration, or disclosure.

• All data in transit between your device and our servers is encrypted using 256-bit SSL/TLS encryption.
• Stored data is protected using industry-standard encryption at rest on our secure servers.
• Access to personal data within the 92dad team is restricted on a strict need-to-know basis. Staff with access to personal data are subject to confidentiality obligations.
• We conduct regular internal reviews of our data handling practices and security controls.
• Payment transactions are processed through PCI-compliant payment gateway integrations.

No online platform can guarantee absolute security against every possible threat. If you become aware of any suspected unauthorised access to your 92dad account, please contact our support team immediately so we can investigate and take protective action.

10. Your Rights

As a player on the 92dad platform, you have the following rights in relation to your personal data. You can exercise any of these rights by contacting our support team.

To exercise any of the above rights, contact our support team via live chat or email. We will acknowledge your request promptly and respond within a reasonable period. Note that some data cannot be deleted if we are required by law to retain it, such as financial transaction records.

11. Minors and Under-18s

92dad is strictly an adult platform. We do not knowingly collect or process personal data from anyone under the age of 18. Age verification is part of our registration and KYC process, and any account found to belong to a person under 18 will be immediately closed.

If you are a parent or guardian and believe a minor may have registered on the platform, please contact our support team immediately. We will investigate and take appropriate action, including closing the account and returning any deposited funds to the payment source used.

We also encourage parents and guardians to make use of parental control software and device-level restrictions to prevent underage access to online gaming platforms.

12. Policy Updates

This Privacy Policy may be updated from time to time to reflect changes in our data handling practices, platform features, or applicable requirements. When updates are made, the revised policy will be published on this page with an updated effective date at the top of the document.

For significant changes that affect your rights or how your data is used, we will make reasonable efforts to notify registered players via email or through an in-platform notification. We encourage you to review this policy periodically to stay informed about how your data is being protected.

Continued use of the 92dad platform after a policy update has been published constitutes your acceptance of the revised version.

13. Contact Us

If you have any questions about this Privacy Policy, want to exercise your data rights, or wish to raise a privacy-related concern, our support team is available 24/7 via live chat on the platform.

• Email: [email protected]
• Live Chat: Available inside the platform after logging in

We aim to respond to all privacy-related queries within 48 hours. Data access or deletion requests will be acknowledged immediately and fulfilled within a reasonable processing period, subject to identity verification to protect your account security.